Exceptional Services Standards
Intivia provides more than a simple transcription service. We establish stringent standards and commit to delivering exceptional service and support. Our standards provide the framework for measuring performance, implementing best practices, and ensuring client success. These standards quantify service effectiveness based upon stringent performance benchmarks and are an integral part of our organization.
Industry-Leading Quality
Intivia has built a standard of excellence by providing quality medical transcription service to hundreds of satisfied clients throughout the nation.
Intivia is one of the very few medical transcription service organizations to achieve ISO 9001:2000 certification for Medical Transcription and allied QA services. Intivia employs highly qualified professionals and a multi-tier document review system that monitors quality parameters through every step of transcription and editing.
Rapid Turnaround
Intivia utilizes internet technology and expert trained staff providing around the clock coverage to ensure rapid turnaround. We understand the importance of timely and accurate reports in providing quality patient care. Our web based management system provides a transparent view of your reports from dictation to report delivery; accompanied by a detailed turnaround time report!
Outstanding Customer Service
Intivia is dedicated to providing quality service while remaining focused on customer satisfaction. Intivia has a proven track record among its large customer base ranging in size from medical centers and hospitals. Our management team has over 200 years of combined experience in the medical transcription industry, which gives us the ability to meet the unique requirements of our diverse customer base. Driven by our team of highly trained medical transcription specialists, Intivia understands that customer satisfaction and quality service is an on-going process and is always a priority.
We believe in providing old fashioned customer service. We understand that the needs of each client are different and our dedicated team of client services professionals and account managers are available to help you 24/7/365.
Stringent Security Standards – HIPAA Compliant
Intivia is dedicated to complying on an ongoing basis with the required policies and systems as per the HIPAA regulation. We hold the confidentiality of documents in the highest regards. As a commitment to HIPAA, we require that all new clients sign a Business Associate Agreement in order to protect both their organization and patient health information.
At Intivia, we have stringent security measures in place to protect all patient information. Our security measures include some of the most advanced techniques available today.