Front Office Management
InSync’s front office management provides a robust solution making paper-based scheduling systems obsolete. The scheduler offers an integrated, end-to-end workflow solution that boosts the productivity of front desk staff and improves efficiency while maximizing patient satisfaction.
Most of the common front office tasks are streamlined and simplified – offering an intuitive user experience. Its user friendly interface is easy to learn and easy to customize regardless of computer knowledge.
Take a look at the features and benefits that InSync’s Front Office Management module has to offer.
Features at a Glance
Appointment Scheduler
- Rule based scheduling offers added flexibility through visit types, descriptions, durations, and resource allocations.
- Appointment finder provides a simplistic view of the first available appointment to users with the click of a button.
- User definable schedule set up provides customization from appointment type and duration, to blocking and unblocking segments of the calendar.
- Centralized scheduling of appointments across locations keeps track of scheduled activities; providing quick access to critical information at various levels such as patient, staff or location.
- Co-pay payments are simple to take within the system, providing front office users one simple view.
Patient Registration
- Easy entry and retrieval of patient demographics saves time and improves the quality of patient services.
- Patient information available in a concise, organized and easy to use format for front office staff.
Task Management and Email
- Secure internal messaging improves staff communication.
- Task management functionality with automated routing capability delivers improved efficiency.
- Role-based security management offers complete control and access to confidential patient information.
Patient Information Management
- All demographic information can be captured to deliver a concise patient chart.
- Patient eligibility checks can be performed with information from the demographic information.
Resource Scheduling
- Multi-location, multi-physician and equipment scheduling ensures that resources are optimally scheduled, which reduces physician downtime and elimnates scheduling errors.
- Categorized appointment types and user defined time blocking with default time duration efficiently manages patients and resources.
- Customized physician and room views are available in daily, weekly, monthly or yearly formats to meet user preferences and needs including no-show and cancellation tracking.
- Customizable appointment set-ups provide simplistic views for users.
Benefits
- Highly customized and intuitive screens offer a smooth transition to InSync
- Significant improvement to the efficiency and effectiveness of the check-in, patient information capture, and scheduling process
- Increase in flexibility to the common workflows and schedules for several users
- Improved communication and streamlined front office processes through the robust scheduler
- Overall maximization of time spent with patients and significant decrease in administrative tasks such as open appointments and demographic information queries